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Face to face appointments with your GP during COVID

Special assessment clinics are appointments where we can offer you face to face to consultations with your doctor. Book an appointment here or if you have any questions please reach out to us on Live Chat.

The special assessment clinic is designed to see well patients who require a face to face consultation with their doctor or nurse. There are a number of reasons you may be required to be seen face to face rather than over the phone. Some of these reasons could include immunisations, blood pressure checks, examinations or tests.

From the 6th of July 2020 new patients will require a face to face consultation if they are over 12 months old, have a permanent address and are not living in a suburb that has been locked down due to COVID-19.

Why are face to face consultations done in the special assessment clinic?

We introduced the special assessment clinics to cater to the healthcare needs of the community we serve, as safely as possible. We know that COVID-19 is very difficult to screen for and their is a popular myth that the virus presents very similarly to the flu. However, research tells us the COVID-19 virus is quite different. For example, people can shed the virus before they have active symptoms. Indeed COVID-19 has a very long incubation period (much longer than the flu) of about 5-10 days where people are not symptomatic but are contagious. In addition to the incubation period the virus has a wide range of presentations that can make diagnosis difficult.

We have taken every possible safety precaution in the set up of the special assessment clinics and you will see the measures as you enter the clinic. The doctors and nurses who work in this clinic are always in full personal protective equipment – gowns, face shields, gloves and masks, to ensure you are safe from them and vice versa. The receptionist may wear a surgical mask but you will notice the fully enclosed reception area to keep them and you safe.

The waiting room has appropriate social distancing in place with a maximum of 4 patients at any one time. You will be offered a surgical mask and hand sanitiser upon arrival at the clinic. The receptionist will also offer you a premium grade disinfectant wipe to clean your chair before you sit down.

How do I make an appointment for the special assessment clinic?

For the safety of our community and team all consultations are firstly telehealth consultations. You cannot book yourself directly into a special assessment clinic, you must first speak with your doctor to check if it is safe and appropriate for you to visit the special assessment clinic. If yourself and your doctor agree that you need to be seen in the special assessment clinic then your doctor will make the appointment for you during your telehealth consultation. You will receive an SMS confirmation from us to remind you of your appointment time. To book a telehealth consultation book here.

What appointment types are available in the special assessment clinic?

How often are special assessment clinics running?

Special assessment clinic’s run each day. Please speak with our friendly customer service team for more details.

Which M3 Health medical centres offer special assessment clinics?

Special assessment clinics are available at:

How much does a special assessment clinic appointment cost?

All appointments in the special assessment clinic attract a private fee, unless you are under 15 years old or an eligible card holder. To read more about the fees as each clinic please follow the link:

Which doctors are available in the special assessment clinics?

The doctors who are offering special assessment clinic appointments at Hobsons Bay (Spotswood) are:

The doctors who are offering special assessment clinic appointments at M3 Health Bayswater are:

The doctors who are offering special assessment clinic appointments at M3 Health Ascot Vale are:

Important Patient Information – waiting times

It is really important that you turn up to your appointment on time – not early and not late. This is because we have a limited amount of people that we can safely have in the waiting room at any one time. If you turn up to your appointment too early you will be politely asked to wait in your car until your appointment time. If you turn up to your appointment late you will disrupt the efficiency of the clinic. If you are running late is very important to call the clinic and advice our customer service team. Because each patient has already had a telehealth consultation, these appointments tend to run on time and we appreciate your assistance in helping us deliver a safe, efficient service.

Important patient information – people accompanying you to the appointment

If you can come alone to your special assessment clinic appointment then you must. For children or adults with health issues who require a carer to be present, then we request you limit this to one person. These restrictions are in place due to the social distancing rules of the clinic and for the safety of everyone present.

Important patient information – changes to your condition

If you have developed any of the following symptoms since speaking with your doctor is very important that you do not attend the special assessment clinic, but organise another telehealth consultation with your doctor to discuss your change in symptoms:

  • fever
  • chills /sweats
  • cough
  • sore throat
  • shortness of breath
  • runny nose
  • loss of sense of smell or taste
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